With over 25 years of experience in the Customer Experience industry. He has built his career at leading companies such as Minsait, Sabio, Genesys, and Salesforce, where he served as Manager of Solution Engineering for Service Cloud.
A recognized thought leader in the field, Gonzalo has authored numerous articles, visited countless contact centers, and advised organizations across Spain and Portugal.
Today, he specializes in AI for Customer Experience and CX Automation, bringing deep expertise and innovative perspectives to the industry.